Frequently Asked Questions

BAPPA Core is our everyday fashion line featuring daily wear, office wear, party/function wear and western wear. BAPPA Boutique is our premium, designer-led destination for bridal, heavy party and special-occasion pieces from curated designers.

You can shop BAPPA Core by occasion: Daily Wear, Office Wear, Party / Function Wear and Western Wear. These collections are designed for regular wardrobes with an accessible premium approach.

BAPPA Boutique focuses on premium occasion dressing, including Bridal, Heavy Party Wear and Occasion Wear. Boutique products may also feature designer information and limited-edition or exclusivity details on the product page.

Please check the Size Guide before ordering and compare your body measurements with the measurements provided for the product. BAPPA offers inclusive sizing across selected styles, including sizes from XS to 3XL where available. Product-specific size availability is shown on each product page.

Customisation and made-to-order services are not part of the current launch experience. Please select from the sizes and variants available on the product page.

Yes, BAPPA is built for pan-India online shopping. Delivery availability for your exact location is confirmed during checkout based on the shipping address and serviceability.

Delivery time depends on the product, destination and courier service. The most relevant delivery or shipping information is shown during the order journey, and tracking details are shared once your order is dispatched.

Once your order is dispatched, use the tracking details provided with your shipping update. You can also visit our Track Order page or check your customer account for available order information.

After a successful order, Shopify sends the order confirmation using the contact details entered at checkout. Please keep your order number handy if you need help from our support team.

Available secure payment methods are displayed at checkout. Depending on your order and location, the checkout may show supported online payment options and Cash on Delivery where enabled.

Cash on Delivery may be available for eligible orders and serviceable locations. If COD is available for your order, it will appear as an option during checkout.

Yes. Checkout is handled through Shopify's secure commerce infrastructure and the payment methods enabled for the store. BAPPA does not ask customers to share card PINs or banking passwords over chat or email.

Return and exchange eligibility depends on the conditions stated in BAPPA's Returns / Exchange / Refund Policy. Please review the policy before initiating a request, especially for condition, tags, timelines and any product-specific exclusions.

Approved refunds are processed according to BAPPA's Returns / Exchange / Refund Policy and the original payment flow. Processing time can also depend on the payment provider or bank after the refund is initiated.

Cancellation requests are subject to the stage of order processing and BAPPA's Cancellation Policy. If your order has already moved into dispatch or fulfillment, cancellation may no longer be possible.

Please contact BAPPA support as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and guide you according to the applicable return or replacement policy.

You can use the Contact Us page for customer or partner queries. For order-related help, include your order number so the team can assist you faster.