Refund policy

Effective Date: 7 August 2026
Version: 1.0

1. Policy

BAPPA follows a limited exchange policy. Except as expressly stated herein or where required under applicable law, all sales are final. Products are not eligible for return merely because the customer changes their mind, dislikes the product, selects an incorrect size, color or style, or no longer requires the product.

2. Exchange

Customers may request an exchange within three (3) calendar days from the date of delivery by emailing support@bappa.online. Requests submitted after three days may be declined. Exchange requests are accepted only for genuine reasons including manufacturing defects, stitching defects, fabric defects, printing defects, transit damage, wrong product, wrong size dispatched by BAPPA, wrong colour dispatched by BAPPA, missing items or material variation from the product description. All products must be unused, unwashed, unworn, with original tags and packaging and proof of purchase. Every request is subject to inspection and approval by BAPPA.

3. Returns

BAPPA maintains a No Return Policy. However, in exceptional circumstances including irreparable manufacturing defects, replacement unavailability, duplicate shipment, billing error, material non-conformity or where applicable law requires, BAPPA may approve a return at its sole discretion. Products must not be sent without prior written approval. Approved returns should be sent to: General Services, BAPPA, Ganesham Tower, Nagar Nigam Road, Sanganer, Jaipur, Rajasthan 302029.

4. Refunds

Refunds are not automatic. If a return is approved, BAPPA may issue a full refund, partial refund, store credit or replacement in accordance with company norms and the circumstances of the claim. Approved refunds are generally processed within 10 business days after inspection, although banking partners may require additional time.

5. Contact

For exchange, return or refund queries, contact support@bappa.online or +91 9309255764.